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Call about drain cleaningTROUBLESHOOTING
Before you assume it's dead, there's a genuinely safe way to check for the most common cause yourself.
By the Plumbing Guys Fort Collins team · Published July 6, 2026
Disposal units are rated by horsepower, and matching that rating to actual household use matters more than most people realize when shopping for a replacement: a light-duty unit in a household that processes a lot of food waste will jam and wear out faster than a properly matched unit, regardless of installation quality.
A disposal that hums but doesn't spin almost always means the motor is receiving power but something solid is physically jamming the grinding chamber, not that the motor itself has failed. This is genuinely good news, since a jam is usually a quick fix rather than a sign the unit needs replacing.
This is especially common in shared rental housing around Colorado State University, where a rotating cast of tenants and a unit built for light residential use combine to jam far more often than in a typical owner-occupied kitchen.
First, turn off the disposal at the wall switch and, ideally, the breaker as well, since you'll want your hands nowhere near the unit while it has any possibility of powering on. Many disposals have a small hex-shaped hole on the underside of the unit that accepts a disposal wrench or a hex key, which lets you manually rotate the grinding plate from outside the unit to work a jam loose.
If your model doesn't have that feature, do not reach into the unit with your hand even with the power off, since disposals can sometimes retain enough charge or have a delayed reset that makes this genuinely unsafe. That's the point to call rather than continue troubleshooting yourself.
Dealing with this in Fort Collins right now? Call and describe what's happening, we answer 24/7.
Call now: (970) 717-5921Most disposals have a small red reset button on the bottom of the unit that trips when the motor overheats, often from grinding something too fibrous or dense. Pressing it after letting the unit cool for a few minutes sometimes resolves the issue on its own, especially if the jam has already worked itself loose.
If the reset button trips repeatedly within a short period, that's worth having looked at rather than just resetting it again and again, since it usually points to a recurring jam source or a motor that's genuinely struggling.
If the unit doesn't hum at all, shows no sign of power, or if you've cleared an obvious jam and it's still not working properly, those are both signs of an electrical or motor issue beyond a simple jam. Leaking from the bottom of the unit or a persistent burning smell after use are also both reasons to stop troubleshooting and call.
A basic 1/3 horsepower unit handles light, occasional use reasonably well, while a household that processes meal prep scraps regularly or has more people generating kitchen waste benefits from a 1/2 to 3/4 horsepower unit that grinds more efficiently and jams less often under real-world conditions. Higher horsepower units also tend to include better sound insulation, a genuine quality-of-life difference in an open-concept kitchen.
We'll ask about your household's actual cooking and cleanup habits before recommending a specific horsepower rather than defaulting to whatever's cheapest or most popular.
If your kitchen is set up with a dishwasher connected through the disposal, it's worth having both checked together during any disposal service, since a failing disposal can sometimes affect dishwasher drainage in ways that aren't obvious until the disposal itself is addressed.
| Step 1 | Turn off power at the switch and breaker |
|---|---|
| Step 2 | Use a disposal wrench or hex key in the bottom hole to clear a jam |
| Step 3 | Restore power and press the reset button |
| If none of this works | Call, this points to a motor or electrical issue |
QUESTIONS
No, never reach in even with the power off. Use a disposal wrench in the bottom hex hole, or call for help if your model doesn't have that feature.
Repeated tripping usually points to a recurring jam source or a motor under real strain, and it's worth having diagnosed rather than continuing to reset it.
Fibrous foods like celery or corn husks, bones, fruit pits, and utensils accidentally dropped in are the most common jam causes.
A typical residential unit lasts 8 to 12 years with normal use, though heavy grinding of fibrous scraps can shorten that.
Not necessarily. A leak right at the sink flange is often just a worn seal, a much smaller repair than replacing the entire disposal.
For a household that cooks regularly and generates meaningful food waste, a 1/2 to 3/4 horsepower unit generally handles the load better and jams less often than a basic 1/3 horsepower model.
Yes, since many dishwashers drain through the disposal's connection, a clogged or failing disposal can sometimes cause dishwasher drainage issues that resolve once the disposal itself is fixed.
Some variation in sound is normal between models and horsepower levels, though a properly installed new unit shouldn't be dramatically louder or rattle more than expected for its rating.
Yes, cold water helps solidify grease so it grinds and flushes through rather than coating the disposal's components and the line beyond it.
Yes, an undersized unit in a busy kitchen tends to jam more often and wear out faster, which is why we ask about actual household cooking habits before recommending a size.
Running ice through a disposal can help dislodge some buildup, though it's not a substitute for addressing an actual jam or mechanical issue if one exists.
Call and describe what's happening, or read more about our garbage disposal repair & installation service.